Video - Reasons for rejection

• Invalid duration
• Invalid FPS (Frames Per Second)
• Unsupported Aspect Ratio
• File size out of range
• Resolution out of range
• Metadata issues
• Invalid file name
• Technical issue
• Sensitive
• Duplicate
• Copyright/Trademark
• Corrupted file

Technical Rejection Reasons (Based on Requirements)

1. Invalid Duration

• Reason: The video duration does not meet the required minimum or maximum.
• Technical details: Duration must be between 2 seconds and 2 minutes.

2. Invalid FPS (Frames Per Second)

• Reason: The video has an invalid frame rate.
• Technical details: FPS must be between 23 and 240.

3. Unsupported Aspect Ratio

• Reason: The video has an unsupported aspect ratio.
• Accepted formats: 16:9; 9:16; 256:135; 135:256; 1:1

4. File size out of range

• Reason: The file size is not within the accepted range.
• Technical details: Must be between 1 byte and 5 GB.

5. Resolution out of range

• Reason: The video resolution does not meet the required dimensions.
• Technical details: Width: between 720 px and 4096 px; Height: between 720 px and 4096 px

6. Metadata Issues

• Reason: The metadata provided for the video is incorrect, incomplete, or does not meet platform requirements. Make sure the title and keywords clearly describe your video using relevant and specific terms. Always choose the most accurate category for your content.
• Affected fields: Title; Keywords; Category
• Common examples: Generic or vague titles; Irrelevant, repeated, or incorrectly written keywords; Incorrect category selection that does not match the video content

7. Invalid Filename

• Reason: The filename contains invalid characters such as: # % & { } \

8. Technical Issues

• Reason: There was a technical problem during the processing of your video. One or more required fields could not be read or validated correctly.
• Additional Rejection Reasons

9. Sensitive Content

• Reason: The video contains content that may be considered offensive or inappropriate.
• Examples may include: Graphic violence; Nudity or sexually suggestive content; Discriminatory symbols or hate speech; Disturbing or shocking imagery

10. Duplicate Content

• Reason: The video is a duplicate or extremely similar to content you've already uploaded or that already exists on the platform.
• Examples may include: Slightly edited versions of the same clip (e.g. color change, speed change); Repeated sequences with minimal variation

11. Copyright / Trademark Issues

• Reason: The video includes copyrighted material or recognizable trademarks without proper authorization.
• Examples may include: Logos, brand names, or product designs; Well-known buildings or characters with legal protection

12. Corrupted File

12.1 Missing or Incorrect Preview File

• Reason:
  The template ZIP does not include a valid preview file or the preview is incorrectly named or placed.
• Technical cause:
  The system cannot find or validate the preview file required to process the template.
• Common examples:

• Missing preview file
• Preview not named preview.mp4 or preview.mov
• Preview placed inside a subfolder instead of the root of the ZIP

• How to fix it: Include a preview video named preview.mp4 or preview.mov; Place the preview directly in the root of the ZIP, next to the .aep or .prproj file; Do not place the preview inside subfolders

12.2 Corrupted or Unreadable ZIP File

• Reason:
  The ZIP file is corrupted or cannot be opened or extracted correctly.
• Technical cause:
  The ZIP file was incorrectly created, interrupted during compression or upload, or contains invalid internal data.
• Common examples: ZIP file cannot be opened or extracted; ZIP extraction fails even though the upload was successful; ZIP file size is unusually small or incomplete
• How to fix it: Re-export the preview from your editing software; Use the recommended settings: Format: MP4 or MOV; Codec: H.264 or ProRes; Check that the preview plays correctly before compressing the files

12.3 Corrupted Preview Video

• Reason:
  The preview video exists but cannot be read or processed.
• Technical cause:
  The preview file is corrupted or exported using unsupported or incorrect settings.
• Common examples: Preview does not play correctly; Broken or incomplete preview export; Unsupported codec or format
• How to fix it: Place the .aep or .prproj file directly in the root of the ZIP; Avoid unnecessary nested folders; Keep the package structure clean and simple

12.4 Incorrect ZIP Structure

• Reason:
  The ZIP file structure does not meet the required folder and file organization.
• Technical cause:
  Required project files are not located in the root directory or unnecessary nested folders prevent correct processing.
• Common examples: .aep or .prproj file not placed in the root of the ZIP; Files stored inside duplicated or deeply nested folders
• How to fix it: Use .zip only; Do not password-protect the ZIP; Use only allowed characters in the ZIP name: a–z, A–Z, 0–9, spaces, _ and -

12.5 Unsupported ZIP Format or Permissions

• Reason:
  The ZIP file uses an unsupported compression format or includes restrictions that prevent access.
• Technical cause:
  The system cannot process non-standard compressed formats or restricted files.
• Common examples: Use of .rar, .7z, or other unsupported formats; Password-protected ZIP files; ZIP name containing unsupported special characters
• How to fix it: Use .zip only; Do not password-protect the ZIP; Use only allowed characters in the ZIP name: a–z, A–Z, 0–9, spaces, _ and -

12.6 Decompression or Path Compatibility Errors

• Reason:
  The ZIP file fails during extraction due to internal path or compatibility issues.
• Technical cause:
  Incompatible file paths, missing linked assets, or ZIPs created with advanced or third-party compression tools cause extraction errors.
• Common examples: ZIP opens locally but fails during system decompression; Missing linked assets inside the package; ZIP created on Windows with incompatible internal paths
• How to fix it: Recompress all files again using a standard compression tool; Make sure all linked assets are included; If working on Windows: Select all files and folders; Right-click → <em>Compress to ZIP file</em>; Avoid third-party or advanced compression tools with custom settings; If the issue persists, try compressing the files on a different system